AIVL Complaints Process and Commitments

The Australian Injecting & Illicit Drug Users League (AIVL) is committed to full adherence to the ACFID code, and does not engage in activities which bring the ‘development’ sector into disrepute. AIVL has our own monitoring and evaluation processes to ensure that we are compliant with all sections of the ACFID code. Part of our compliance includes self monitoring and evaluation of our activities. AIVL uses our website and our annual report as a key part of accountability. As per the code, AIVL promotes our commitment to the code, and makes our complaints handling process available on our website. The AIVL Complaints Policy can be accessed via the complaints contact point email complaints@aivl.org.au or by contacting the AIVL office via phone, in writing or in person.

Complaints

Any person has the ability to lodge a complaint against AIVL in reference to our work, whether that be in Australia or outside of Australia:

AIVL has internal and external processes for safe reporting of wrongdoing. These include making a complaint to complaints@aivl.org.au marked Confidential and Att: AIVL President. The AIVL president is a member of the AIVL Board of Directors.

AIVL’s Obligations under the ACFID Code

AIVL is a signatory of, and compliant to, the Australian Council for International Development (ACFID) code. You can link here for information about the code

ACFID signatory organisations will seek to ensure that their feedback and complaints handling processes about their aid and development activities conducted in Australia and overseas, are effective, safe, confidential and accessible to all stakeholders, irrespective of their gender, status or background and without prejudice to their future participation.

If an organisation compliant to the ACFID code is alleged to have breached the code, you can make a complaint directly to the organisation. If you are unable to seek resolution via the organisation, you can contact ACFID directly and make a complaint. You can access more information on making a complaint to ACFID here.

AIVL:

  • Provides an accessible, safe and discreet point of contact for stakeholders in Australia and countries where work is carried out to raise concerns or complaints about the organisation;
  • Provides information to all stakeholders about the reporting and complaints procedure;
  • Advises a complainant of the ability to make a complaint regarding an alleged breach of the Code to the ACFID Code of Conduct Committee.

Ethical Practice

AIVL, where appropriate, supports the implementation of internationally agreed standards and principles of ethical practice. As part of the AIVL commitment to the ACFID code we are familiar with the IASC Guidelines on Mental Health and Psychosocial Support in Emergency Settings

As part of the AIVL commitment to the ACFID code, AIVL, where appropriate, supports policies and procedures relating to staff and volunteers based both inside and outside Australia to be informed by the People in Aid Code of Good Practice in the Management and Support of Aid Personnel.


It is proposed that these actions make AIVL compliant for the following sections of the ACFID Code of Conduct: Pg. 26 Principle: C.2.1 Obligation: 3. c); d); e). Transparency Pg. 51 Principle: E.1.1 Obligation: 1. & 2. Compliance with this Code